Standardized Patient — educational session terms

01

Service identity, languages and scope

Standardized Patient is the current name of the individual educational simulation service formerly described as Book a Session, Standardized Patient in English or Paciente Estandarizado en Español. English and Spanish are currently advertised; another language is available only when explicitly offered for the selected booking.

The service is educational, not a medical appointment. The facilitator may be a trained non-clinician; professional qualifications and role must be accurately described. Group activities, courses and mental-health appointments have separate terms.

02

The session and your booking

The current published offer is a 60-minute integrated session at USD 15: 30 minutes of a simulated clinical encounter and communication feedback, followed by 30 minutes of case-based online assessment. The instructor plays a standardized patient; you practise as the health professional.

The confirmation must identify the provider, instructor, date, time zone, language, format, total payable and any agreed discount before payment.

Scenario difficulty and feedback are adapted to the stated learning level. Group simulations and project participation are distinct products: their prices, duration and eligibility do not automatically apply to this individual booking.

An association discount applies only to the services and dates included in a signed agreement.

Book at least 48 hours before the appointment. The calendar slot is the 30-minute live encounter; allow a further 30 minutes for the online case assessment. Both membership plans include up to five included bookings per month, subject to the accepted plan, available slots and disclosed allowance rules.

An included appointment does not create an undisclosed extra charge.

03

Learning, feedback and assessment

Practice includes medical vocabulary, language accuracy, organization, empathy and patient-centered communication. Case questions may address mechanisms, differential diagnosis, findings, management and follow-up for educational discussion. USMLE-style describes a question format only; this is not an official USMLE examination and has no licensing, examination-credit or professional-certification effect.

The published offer includes an individualized written feedback report by email within 24 hours after the session. Use an accurate email address and contact the team if it does not arrive. If a deliverable is missing, request correction or an appropriate remedy.

No proficiency level, examination score, admission, employment or clinical outcome is guaranteed.

04

Educational boundaries and participant safety

Sessions are not medical care, clinical supervision or individualized professional advice. Never use a simulation as the sole basis for treating a real patient. Use fictional or sufficiently de-identified cases; do not share patient names, images, identifiers or records.

Your own professional scope, institutional duties and patient-safety obligations remain your responsibility.

Tell the instructor if a scenario causes distress; request a pause or an alternative without being pressured to disclose personal health information. Harassment, discrimination, threats and unauthorized recording are not permitted. Any safety-related interruption must be handled proportionately and does not automatically forfeit all payment.

If an actual emergency occurs, contact local emergency services; an instructor is not a substitute emergency responder.

05

Rescheduling and cancellation

You may reschedule through your account up to 24 hours before the scheduled start, subject to availability. Use the secure Manage booking link or contact the team if it does not work.

Check the time zone in your confirmation. No additional penalty or shortened deadline can be introduced after a booking is accepted.

Late cancellation, non-attendance or participant-side technical problems may mean the reserved session is treated as used only where this consequence was disclosed and accepted before payment and is lawful. Contact us about exceptional circumstances; there is no blanket waiver of statutory withdrawal or refund rights.

If microscopIA or the instructor cancels or cannot deliver, you may choose an alternative session or a refund for the undelivered service.

06

Technology and interruptions

You need a stable connection, working camera and microphone and a quiet, private setting for Zoom and the assessment platform. The team must supply access instructions. If a material platform or instructor failure prevents delivery, document the interruption and arrange completion, replacement or an appropriate refund rather than automatically marking the session used.

Do not drive or perform patient care during the simulation.

07

Optional recording and personal information

Recording requires separate prior consent from everyone recorded. Before agreeing, confirm the purpose, who can access it, delivery method, storage location, retention and deletion process. Declining recording does not prevent a non-recorded session.

Authorized recordings are for the agreed educational use; publicity, onward sharing and AI training require a separate lawful basis. Where delivered by email, a protected access link is preferred to an unrestricted attachment.

Scheduling, payment, attendance, assessment and feedback information are used to deliver and administer the service. The applicable privacy notice must identify the responsible entity and processors, retention and rights-request route. Associations do not receive individual scores, recordings or health information merely because they negotiated a discount.

Marketing permission is separate from service acceptance.

08

Materials, conduct and accessibility

You may use supplied learning materials and your feedback for personal learning within the stated license. Do not redistribute case banks, resell sessions or misrepresent simulated performance as certification. You retain rights in your original contributions; these terms do not transfer them for unrelated commercial use.

Request accessibility or language accommodations before booking so feasibility can be discussed. Any service for a minor requires appropriate guardian and safeguarding arrangements before confirmation.

09

Payments, complaints and remedies

Review currency, taxes and any conversion cost at checkout. Financial errors, duplicate charges and refund requests go to finance@microscopiatech.com with the booking reference. For teaching quality, access or privacy concerns, contact contact@microscopiatech.com without sending sensitive records.

We seek a documented remedy within applicable legal deadlines. Provider identity and applicable jurisdiction must be disclosed in your offer; mandatory consumer rights and access to competent authorities remain intact.

The service is delivered with reasonable professional care. No clause excludes liability that law prohibits excluding, waives a remedy for non-delivery or negligent conduct, or treats an unchecked box as acceptance. A future version applies prospectively and material changes require renewed agreement.

10

Personal accounts, sharing and fraud prevention

Individual accounts, memberships, bookings and included benefits for services on microscopiatech.com and Global are personal and non-transferable unless an accepted written institutional or group agreement expressly permits named users. Do not share credentials, resell access, impersonate another person, let another person attend or complete an assessment in your name, or use another member’s allowances.

A third party may pay for the named beneficiary without becoming that beneficiary.

An authorized guardian, accessibility assistant or institutional administrator may help with permitted administration through an agreed arrangement. Assistance must not disguise who receives care, training or assessment. Using a shared household connection, travelling or using more than one personal device is not by itself proof of fraud.

Deliberate misrepresentation, credential misuse and unauthorized sharing may constitute a contractual breach and, where applicable law and evidence support it, fraud. microscopIA may restrict affected access while investigating a credible security concern.

Review is based on relevant evidence and proportionate verification under the Privacy Policy. Where safe and legally permitted, the person receives the reasons and an opportunity to explain or request review at contact@microscopiatech.com.

Report a compromised account promptly; a victim of account theft is not automatically treated as the offender.

Confirmed misuse may lead to correction, separate named accounts, suspension or termination of affected access under the accepted terms and applicable law. There is no automatic fine, blanket forfeiture of prepaid fees or cancellation of earned scientific credit.

Assess undelivered services, authorized work and statutory refund, cancellation and dispute rights individually; contact finance@microscopiatech.com for billing review. Material changes apply prospectively with required notice and acceptance; this clause does not retroactively amend an existing agreement.

11

Simulated clinical-history workspace

The optional Global interview workspace is for fictional educational cases only. Do not enter real patient information or the standardized-patient actor’s personal health information. It does not deliver clinical care, a prescription, a clinical signature or faculty validation.

Draft text is not transmitted to microscopIA, used to train the Global assistant or retained in its databases.

Drafts are temporarily stored in the same browser tab for two hours unless explicitly extended before expiry. Closing the tab usually clears them; browser session restoration may preserve them until expiry. Expired content is removed at the next page check or reload.

Storage can fail and is not a clinical-record security system. Export before leaving if you need a copy and clear the session on shared devices. Downloaded PDFs persist separately and are under the user’s control.

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