SERVICE TERMS
Contribution terms
Know who receives your contribution, how it may be used and how to raise a concern. These terms apply alongside the general terms and any accepted written funding agreement.
GLOBAL-TOS-2026.09.23-v4 · 2026-09-23
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01
Recipient and informed choice
Before paying, check the legal recipient, contact details, amount, currency and payment frequency displayed by the payment provider. microscopIA is a public-facing brand; the collecting legal entity must be identified in the transaction documents. If the recipient or purpose is unclear, contact finance@microscopiatech.com before paying.
A voluntary contribution is not an investment, deposit, purchase of clinical access or promise of a financial return. Sponsorship involving advertising, procurement or other benefits requires a separate written agreement.
02
Your selected initiative
Choose the initiative in Stripe. That recorded selection designates the purpose of the contribution. Selecting “Any of the microscopIA Initiatives” authorizes allocation among microscopIA initiatives. Costs directly necessary to deliver the selected initiative, including disclosed payment processing and proportionate administration, may be charged to it; additional restrictions and overhead limits require prior written agreement. No fixed percentage of programme delivery is represented.
For a restricted grant, agree the budget, permitted costs, milestones, reporting, unspent funds and termination before transferring money. A donor message alone cannot impose additional terms that microscopIA has not accepted. No redirection outside your selected purpose is presumed.
03
Delays, cancellation and remaining funds
Programme descriptions distinguish planned work from delivered activities. Dates and outcomes may change because of funding, staffing, approvals or feasibility. If an initiative cannot proceed or materially changes purpose, microscopIA will contact affected donors to explain the position and seek a lawful refund or expressly agreed alternative. Silence is not consent to reallocation. Treatment of funds already properly spent follows the funding agreement and mandatory law.
04
Payment, receipts and recurring contributions
Review the final checkout total, currency, any conversion costs and whether the payment is one-time or recurring. Do not assume recurrence from this page: the checkout controls the selected frequency. Keep the confirmed processor receipt and transaction reference. An acceptance receipt or a return to Global is not proof of payment. Never send card numbers or security codes by email or chat.
If a recurring option is offered, its amount, frequency and cancellation method must be disclosed before enrollment. Cancel future charges through the processor management link where available, or contact finance. Cancellation of future installments does not itself resolve a refund request for earlier payments.
05
Mistakes, unauthorized charges and refunds
Report duplicate, mistaken, unauthorized or disputed charges to finance@microscopiatech.com with the reference, date, amount and requested remedy. We review the transaction, applicable law, accepted restrictions and use of funds; there is no blanket “non-refundable” waiver. Statutory withdrawal, reversal, chargeback and other mandatory rights remain available where applicable. Contacting us does not require you to let a legal or card-provider deadline expire.
Approved refunds normally return through the original payment route, subject to processor and legal requirements. Any lawful deduction must be explained; a fee is not automatically deducted when the law requires a full refund. We do not promise a settlement date controlled by a bank.
06
Reporting and two-way accountability
Donors may request financial reporting on funds received, expenditure and remaining balances, alongside privacy-protecting operational evidence. A restricted funding agreement sets its reporting timetable and detail. For other contributions, request the available programme update through finance; no audit opinion or real-time dashboard is implied. Questions, corrections and complaints do not reduce a donor’s rights.
07
Independence and beneficiary dignity
Support does not buy authorship, clinical priority, access to patient records, favorable findings, control over staff or suppression of results. Recognition, logo use and public naming require separate permission. Beneficiary images, stories and research participation require their own lawful authorization; essential services must not depend on agreeing to publicity.
08
Privacy, tax and verification
We use necessary donor and transaction information to process contributions, maintain required records, prevent fraud, respond to requests and provide programme reporting. Payment providers process payment information under their own notices. Donor identities and amounts are not published without authorization or a legal requirement. Marketing consent is separate. Contact us to exercise applicable data rights; legally required records may need to be retained.
No charitable status, tax deduction or fiscal certificate is guaranteed. A payment receipt is not automatically a tax-deductible donation certificate. Consult your own tax adviser. We may decline or return contributions where required by law, sanctions, fraud controls or a conflict with programme independence.
09
Complaints and preserved rights
Write to finance@microscopiatech.com for a financial concern or contact@microscopiatech.com for programme conduct. Explain the issue without sensitive beneficiary data. We seek a documented resolution and respond within applicable legal deadlines. These terms do not exclude liability for fraud, willful misconduct or obligations that cannot lawfully be limited, prevent regulator complaints, or compel waiver of a lawful court remedy.
10
Merchant payment conditions
The payment conditions at /terms/stripe form part of these terms: authorization, recurring billing, transaction confirmation, refunds, privacy and complaints. Read them before confirming your contribution.
Before you continue
Your accepted offer must identify the provider and applicable specific terms. A general acceptance record does not confirm payment or a booking.
