Before your session
Keep your booking confirmation and the credentials issued for this exam nearby. Check the scheduled time and time zone. Choose a quiet space, charge your device and check your connection.
EXAM CENTER / HELPGet back to
Get back to
your exam.
Clear instructions for your scheduled simulation, from first sign-in to the final report. For technical problems during your session, a human agent can help over Zoom.
QUICK HELP
What’s stopping you?
Choose the situation that matches what you see. Each guide ends with a clear next step.
STEP-BY-STEP
From booking to feedback.
Sign in and find your assignment
Open Exam Center with the account assigned to your booking. Your dashboard shows every assigned exam, its access window and its duration. A booking appears here once the exam has been assigned.
Start when ready
When the window opens, select “Prepare to start,” read the confirmation and begin the timed attempt. The timer starts immediately and continues if you leave the page or open Zoom in another tab.
Submit and review
Answers save after each selection. Navigate using Previous, Next or the question numbers; flag items to revisit. Confirm submission, review the explanations and save the full report as a PDF.
IF SOMETHING GOES WRONG
The right fix at the right moment.
I can’t sign in
- Enter the email and password supplied with your exam access. Check for spaces and capitalization; use “Show” to inspect the password.
- Make sure you are using your exam account and not a separate account used to book a service.
- If you hit a temporary sign-in limit, wait for it to clear. Contact the team with your booking reference if access still fails.
My exam is missing or locked
- Confirm that you signed in with the assigned account. Check the access dates in the dashboard; they are shown in your local time zone.
- “Not open yet” means the window has not started. A booking confirmation does not itself make the exam appear; it must be assigned to your account.
- If your confirmed session is due and still missing, send its booking reference and scheduled time to the team.
I lost connection or the page failed
- Reconnect and choose “Resume exam” while the session remains open. Your saved answers remain on the server; the timer keeps running.
- Check your last answer. If a save error appeared, the server copy was reloaded and you should review that response.
- Open “Join Zoom support” from your dashboard or exam panel if a link is available. Tell the agent the error and where it occurred.
HUMAN HELP DURING SIMULATIONS
An agent on Zoom when you need one.
For a scheduled simulation, your private Zoom link appears in your account during the session when assigned. The human agent can troubleshoot sign-in, access, navigation or platform issues. They cannot provide answers, interpret exam questions or offer academic coaching.
Check my session →COMMON QUESTIONS
A few useful details.
Does the timer stop if I leave the page or join Zoom?
No. The timer continues if you close the page, lose connection or open Zoom in another tab. Reopen your exam as soon as you can.
How do I know my answer was saved?
Answers save to the server after you select them. Wait for “Saving your change…” to clear. If a save error appears, the server version reloads; check the affected question.
Can I change an answer or return to a flagged question?
Yes, while the attempt is active. Use the numbered navigator to jump to a question, then choose another answer. A flag is a reminder; it does not submit or score the question.
What happens if time runs out?
Your saved responses are scored when the attempt ends. A change that was still saving may not be included, so wait for the save confirmation as you work.
When do I see explanations and save the report?
After submission or time expiry, open the completed exam from your dashboard. Review explanations and select “Save full report as PDF” to print or save it through your browser.
Can the Zoom agent help me answer questions?
No. The agent handles technical issues only. Exam answers and academic assistance are outside the support scope.
READY TO CONTINUE?
Return to your dashboard.
For account or booking issues, share your booking reference and the precise error with the team. Keep passwords and patient information private.